Cowgirl Tuff

FAQ / Terms & Conditions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Product Information

  • What sizes do Cowgirl Tuff and B. Tuff offer?

    Check out our size chart available on each product page. Our size charts are specific the product you are viewing.

  • What is the UnBELIEVEable Fit and Natural Waist Fit?

    unBELEIVEable-FIT-jeans.svg
    • The UnBELIEVEable Fit is a mid-rise, bootcut style with tapered thighs and knees.
    • The Natural Waist Fit is a higher rise, bootcut style, with relaxed hips and thighs.
    • Add info about B. Tuff
  • How do I care for my Cowgirl Tuff/B. Tuff products?

    • For complete care instructions, refer to the care label found on the inside of the garment.
    • Our hand-embellished products, such as those containing studs and crystals, should be handled with care.
  • How do I get a catalog?

    Check our website regularly! We are always adding awesome new products and styles! We do not offer a mail order catalog.

Contact Us

  • Web Orders / Questions

    • Please Email: web@cowgirltuff.com 
    • Phone: 1-877-340-3724
    • Monday - Friday 9am - 2pm CST
  • Web Exchanges / Returns

    • Please Email: web@cowgirltuff.com
    • Phone: 1-877-340-3724
    • Monday - Friday 9am - 2pm CST
    • Must Provide First/Last name and Confirmation number
  • Store Exchanges / Returns

    • Please Email Returns@cowgirltuff.com
    • Monday - Friday 9am - 4pm CST
    • Must Provide Where You Purchased Your Apparel.

Ordering

  • Do I need to create an account?

    No you don’t, but by creating an account with us you’ll be able to store your billing and shipping address, join our mailing list for coupons and special offers, check your order status any time, choose to receive exclusive emails from Cowgirl Tuff Company and B. Tuff Jeans letting you know about awesome new products, special promotions, announcements and be able to enter our contests! It also allows us to contact you if there is a problem with your order.

  • When will my order ship?

    • Please allow up to 48 hours to process your order. Orders are not processed or shipped on Saturday, Sunday or holidays.
    • For orders that need to ship UPS 2-Day and UPS Next Day, orders must be received by 11:00 a.m. CST to ship out the same business day. Any 2-Day or Next Day orders received after 11:00 a.m. CST will ship the following business day.
  • Will I get an order confirmation?

    You will receive an order confirmation when checkout is complete.

  • I’m having trouble placing an order

    If you have any technical problems placing your online order, please call or email our Customer Care Department at 1-877-340-3724 or web@cowgirltuff.com. Monday through Friday, 9:00 a.m. - 2:00 p.m. CST. Please have your item number and order details ready when you contact us.

Shipping

We strive to provide our customers with an extraordinary level of care when it comes to handling and shipping your product.

  • How long will it take to receive my order?

    We attempt to get product to you in an expedited manner but cannot assume responsibility for delays in shipment, including but not limited to delays arising from acts of God, natural disaster, weather, orders or acts of military or civil authority, national/international emergencies or other unforeseen circumstances.

    • UPS 2-Day and Next Day orders must be in before 11:00 a.m. CST to ship out the same business day. Any 2-Day or Next Day orders received after 11:00 a.m. CST will ship the following business day.
    • UPS 2-Day and Next Day orders are delivered Monday through Friday.
    • P.O. Boxes, APO and FPO shipping addresses are not accepted.
    • Gift cards ship free
    • International shipping is not available at this time.
  • How much does shipping cost?

    • Introductory offer: all orders placed by December 31, 2016 ship FREE via UPS Ground!
    • If you require UPS 2-Day or UPS Next Day Air, your shipping costs will be calculated at checkout.
  • When will my order ship?

    Please allow 48 hours for your order to be processed. All orders are processed Monday through Friday. We do not ship on Saturday, Sunday or holidays.

  • Where can I find tracking information?

    • You will receive an order confirmation email so you can track your package(s).
    • You can always login to your account to track your order at any time

Returns & Exchanges

Cowgirl Tuff Company strives to provide an UnBELIEVEable fit and experience with all of our products. If you are not 100% satisfied with your purchase, please review the below guidelines for returns or exchanges:

  • Can I return my items?

    • You sure can! Please contact our Customer Care Department to obtain an RA number and return label and we’ll take care of you because we stand behind our product 99.9% (because we’re human and our product is hand-crafted!)
    • Sale items are not eligible for returns. 
  • What information do I need to submit a return?

    • A Return Authorization number is required for any return to Cowgirl Tuff Company.
    • Please contact our customer care team or login to your account to request a return.
  • How soon will I receive my refund?

    Upon receipt of returned product, a full refund (equivalent to value of original purchase amount) will be processed within 7-10 business days in the original form of payment.

  • Where can I find tracking information?

    • You will receive an order confirmation email so you can track your package(s).
    • You can always login to your account to track your order at any time

Payment Information

Cowgirl Tuff Company strives to provide an UnBELIEVEable fit and experience with all of our products. If you are not 100% satisfied with your purchase, please review the below guidelines for returns or exchanges:

  • What form of payment do you accept?

    We accept Visa, MasterCard, Discover, American Express and PayPal.

  • Are credit card payments and PayPal payments secure?

    • You can shop at www.cowgirltuff.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
    • The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

    The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
    • Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
    • For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
    • https://www.cowfirltuff.com is registered with the Authorize.Net Verified Merchant Seal program.
  • Here are some of the ways that PayPal keeps your information secure:

    • PayPal uses industry-leading encryption and fraud prevention tools.
    • PayPal does not share your financial information with the merchant.
    • PayPal sends you a confirmation email when you make a payment.
    • For additional information, please refer to https://www.paypal.com/gi/webapps/mpp/ua/privacy-full

International Customers

  • Is Cowgirl Tuff clothing available internationally?

    To locate a Cowgirl Tuff and B. Tuff jeans retailer in your Country, please visit our Store Locator page.

  • Do you offer international shipping when ordering at CowgirlTuff.com

    A Return Authorization number is required for any return to Cowgirl Tuff Company.


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