If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
Check out our size chart available on each product page. Our size charts are specific the product you are viewing.
Check our website regularly! We are always adding awesome new products and styles! We do not offer a mail order catalog.
You will receive an order confirmation when checkout is complete.
If you have any technical problems placing your online order, please call or email our Customer Care Department at 1-877-340-3724 or email@example.com. Monday through Friday, 8:00 a.m. - 4:00 p.m. CST. Please have your item number and order details ready when you contact us.
We strive to provide our customers with an extraordinary level of care when it comes to handling and shipping your product.
We attempt to get product to you in an expedited manner but cannot assume responsibility for delays in shipment, including but not limited to delays arising from acts of God, natural disaster, weather, orders or acts of military or civil authority, national/international emergencies or other unforeseen circumstances.
Please allow 48 hours for your order to be processed. All orders are processed Monday through Friday. We do not ship on Saturday, Sunday or holidays.
At Cowgirl Tuff, we strive to create stylish apparel that lasts, while helping you look and feel your best. We stand behind the quality of our products. If you are not satisfied with your online purchase for any reason, please contact customer service at 877.340.3724 or WebCare@cowgirltuff.com and we will work to quickly resolve the issue.
You may return unworn, unwashed, and unaltered items with the original tags still attached for a product refund (less any shipping cost) within 30 days of the date of shipment if shipped within the Continental United States. We are unable to accept returns for International orders.
If an item in your order was damaged or defective, please contact us right away, so we can make it right.
*Cowgirl Tuff Company must be notified immediately, not to exceed 10 business days upon received shipment for discrepancies*
To review Cowgirl Tuff Company & B. Tuff Jeans Return policy, please email firstname.lastname@example.org to request the returns policy.
Your return will be approved and refunded upon receiving and inspecting the returned merchandise. Please allow up to 10 business days after we receive your return for your refund to be credited. No refunds or adjustments will be made for any of the shipping costs on the initial order.
If items were purchased from a third-party retailer (Murdoch’s, Boot Barn, etc.), please contact the retailer directly. We cannot accept returns or exchanges for purchases made from third-party retailers.
To expedite the return process, please have at least two of the following types of information:
Cowgirl Tuff Company strives to provide an UnBELIEVEable fit and experience with all of our products. If you are not 100% satisfied with your purchase, please review the below guidelines for returns or exchanges:
We accept Visa, MasterCard, Discover, American Express and PayPal.
The company adheres to strict industry standards for payment processing, including:
Yes, international ordering/shipping is now available to Canada and Australia. Upon checkout, the shipping cost will be calculated in real-time. We've found that shipping rates do not increase all that much for a large order vs a small order. You may find that the price to ship a single item is almost as much as 5+ items.
To locate a Cowgirl Tuff and B. Tuff jeans retailer in your Country, please visit our Store Locator page.