FAQ / Terms & Conditions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Product Information

• What sizes does Cowgirl Tuff?

  Check out our size chart available on each product page. Our size charts are specific the product you are viewing.

• What is the UnBELIEVEable Fit and Natural Waist Fit?

  

  • The UnBELIEVEable Fit is a mid-rise, bootcut style with tapered thighs and knees.
  • The Natural Waist Fit is a higher rise, bootcut style, with relaxed hips and thighs.

• How do I care for my Cowgirl Tuff products?

  • For complete care instructions, refer to the care label found on the inside of the garment.
  • Our hand-embellished products, such as those containing studs and crystals, should be handled with care.

• How do I get a catalog?

  Check our website regularly! We are always adding awesome new products and styles! We do not offer a mail order catalog.

Contact Us

• Web Orders / Questions

  • Please Email: webcare@cowgirltuff.com 
  • Phone: 1-877-340-3724
  • Monday - Friday 8am - 4pm CST

• Web Exchanges / Returns

  • Please Email: web@cowgirltuff.com
  • Phone: 1-877-340-3724
  • Monday - Thursday 9am - 2pm CST
  • Must Provide First/Last name and Confirmation number

• Store Exchanges / Returns

  • Please Email returns@cowgirltuff.com
  • Monday - Friday 9am - 4pm CST
  • Must Provide Where You Purchased Your Apparel.

Ordering

• When will my order ship?

  • Please allow up to 48 hours to process your order. Orders are not processed or shipped on Saturday, Sunday or holidays.
  • For orders that need to ship UPS 2-Day and UPS Next Day, orders must be received by 11:00 a.m. CST to ship out the same business day. Any 2-Day or Next Day orders received after 11:00 a.m. CST will ship the following business day.

• Will I get an order confirmation?

  You will receive an order confirmation when checkout is complete.

• I’m having trouble placing an order

  If you have any technical problems placing your online order, please call or email our Customer Care Department at 1-877-340-3724 or webcare@cowgirltuff.com. Monday through Friday, 8:00 a.m. - 4:00 p.m. CST. Please have your item number and order details ready when you contact us.

Shipping

We strive to provide our customers with an extraordinary level of care when it comes to handling and shipping your product.

• How long will it take to receive my order?

  We attempt to get product to you in an expedited manner but cannot assume responsibility for delays in shipment, including but not limited to delays arising from acts of God, natural disaster, weather, orders or acts of military or civil authority, national/international emergencies or other unforeseen circumstances.

  • UPS 2-Day and Next Day orders must be in before 11:00 a.m. CST to ship out the same business day. Any 2-Day or Next Day orders received after 11:00 a.m. CST will ship the following business day.
  • UPS 2-Day and Next Day orders are delivered Monday through Friday.
  • P.O. Boxes, APO and FPO shipping addresses are not accepted.
  • Gift cards ship free
  • International shipping is now available to Canada and Australia.

• How much does shipping cost?

  • Orders shipped within the United States and totaling $74.99 or more ship FREE! All orders less than $74.99 will have a flat rate of $10.99 added to the cart total at checkout. All orders are shipped via UPS Ground unless stated otherwise.
  • We now offer shipping to Canada and Australia. Shipping cost will be calculated in real-time at checkout. Shipping rates are based on UPS Worldwide Expedited shipping. We reserve the right to cancel any orders where an incorrect shipping amount is charged during checkout. This is very rare and in each case, we will contact you and try to resolve the issue.  Any canceled order due to shipping will result in a FULL refund to you.
    • Canada orders typically take 3-5 business days.
    • Australia orders typically take 5-8 business days.

• When will my order ship?

  Please allow 48 hours for your order to be processed. All orders are processed Monday through Friday. We do not ship on Saturday, Sunday or holidays.

• Where can I find tracking information?

  • You will receive an order confirmation email so you can track your package(s).
  • You can always login to your account to track your order at any time

Returns & Exchanges

At Cowgirl Tuff, we strive to create stylish apparel that lasts, while helping you look and feel your best. We stand behind the quality of our products. If you are not satisfied with your online purchase for any reason, please contact customer service at 877.340.3724 or WebCare@cowgirltuff.com and we will work to quickly resolve the issue.

You may return unworn, unwashed, and unaltered items with the original tags still attached for a product refund (less any shipping cost) within 30 days of the date of shipment if shipped within the Continental United States.  We are unable to accept returns for International orders. 

If an item in your order was damaged or defective, please contact us right away, so we can make it right.

• Can I return my items?

  • Any Cowgirl Tuff apparel is eligible for a return based upon the following criteria:
    • Product must be purchased within 30 Days prior to request for Return / Exchange Authorization. (once Return Label has been approved and sent, you have 7 Days to ship back)
    • Product has manufacturers defective issue(s) that include: Rivets, Seams, Zippers, Pockets, Belt Loops, Waistband, Stitching, Patchwork, Embroidery, etc
    • Replacement buttons are included with all denim products originally shipped.
    • Product pertaining to non-manufacturers issues(s) that include: shipment shortages, shipment overages, incorrectly tagged product, incorrect product received, incorrect product ordered, etc.
    • Items on sale for 60% off or more are final sale items. (no returns)

  *Cowgirl Tuff Company must be notified immediately, not to exceed 10 business days upon received shipment for discrepancies*

  To review Cowgirl Tuff Company & B. Tuff Jeans Return policy, please email web@cowgirltuff.com to request the returns policy.

• What information do I need to submit a return?

  • A Return Authorization number is required for any return to Cowgirl Tuff Company.
  • Please contact our customer care team or login to your account to request a return.

• How soon will I receive my refund?

  Your return will be approved and refunded upon receiving and inspecting the returned merchandise. Please allow up to 10 business days after we receive your return for your refund to be credited. No refunds or adjustments will be made for any of the shipping costs on the initial order.

• Items purchased in-store or from a retailer?

  If items were purchased from a third-party retailer (Murdoch’s, Boot Barn, etc.), please contact the retailer directly.  We cannot accept returns or exchanges for purchases made from third-party retailers.

• How To Return An Item

  To expedite the return process, please have at least two of the following types of information: 

  • Order Number
  • Last Name of the person the order was billed to
  • Email address associated with the order
  • Zip Code the order was billed to

  Shipping Back Your Return:

  • Call our Customer Service Team for a Return Merchandise Authorization (RMA) number.
  • Write the Return Number clearly on the outside of the package
  • You may request a shipping label from our customer service representatives or choose to ship the items back yourself using a carrier of your choice. COD returns will be refused.
    
    If requesting a shipping label, $13.00 will be deducted from your refund for the cost of return shipping. (If you are outside of the Continental United States, you will be deducted the actual shipping amount).
    Please note: We are not responsible for returns we do not receive, nor will we issue reimbursement for items damaged in the shipping process.

  Ship Returns To:

  • Cowgirl Tuff Returns (ATTN: Web Dept)
    RMA #_____________
    185 Swendra Blvd NE
    Cokato, MN 55321

Payment Information

Cowgirl Tuff Company strives to provide an UnBELIEVEable fit and experience with all of our products. If you are not 100% satisfied with your purchase, please review the below guidelines for returns or exchanges:

• What form of payment do you accept?

  We accept Visa, MasterCard, Discover, American Express and PayPal.

• Are credit card payments and PayPal payments secure?

  • You can shop at www.cowgirltuff.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
  • The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

  The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
  • https://www.cowfirltuff.com is registered with the Authorize.Net Verified Merchant Seal program.

• Here are some of the ways that PayPal keeps your information secure:

  • PayPal uses industry-leading encryption and fraud prevention tools.
  • PayPal does not share your financial information with the merchant.
  • PayPal sends you a confirmation email when you make a payment.
  • For additional information, please refer to https://www.paypal.com/gi/webapps/mpp/ua/privacy-full

International Customers

• Do you offer international shipping when ordering at CowgirlTuff.com

  Yes, international ordering/shipping is now available to Canada and Australia. Upon checkout, the shipping cost will be calculated in real-time. We've found that shipping rates do not increase all that much for a large order vs a small order.  You may find that the price to ship a single item is almost as much as 5+ items. 

• Is Cowgirl Tuff clothing available internationally?

  To locate a Cowgirl Tuff and B. Tuff jeans retailer in your Country, please visit our Store Locator page.